Frequently Asked Questions
Below you will find answer from our experts in response to common customer questions. If you need further clarification or have other questions, please contact us using the button below or by emailing us at email@example.com
Best time to prune is during the winter months when the tree is dormant. Not only will it be easiest to see the tree shape at this time, but pruning while the tree is dormant helps prevent the spread of pathogens and bugs.
Annuals are plants that last for 1 year and then die. Perennials are plants that come back each year. Depending on the Growing Zone, the way some plants are labelled (as either annual or perennial) may vary. This is why we always recommend checking the Hardiness Level on all plants you purchase to ensure your best chance at growing success. For more information on Hardiness Levels and Growing Zones in Alberta click here.
Deciduous trees loose their leaves every fall whereas coniferous trees retain their leaves (or needles) throughout the year. An easy way to remember the difference is that deciduous trees “decide” to drop their leaves whereas coniferous trees do not.
At Wheatland Trees we offer a large variety of tree sizes and types. If you want to be able to transport your tree/plants yourself, we definitely have stock options that will work with that. If you decide you would prefer to have your plant(s) delivered, we also offer delivery and planting services that you can find out more information on here.
Online Ordering Common Questions
We can definitely help you select the best products for your online order. Call us at 403-934-2829 or email us at firstname.lastname@example.org for selection advice from one of our plant experts.
When you arrive to pickup your order if you are not satisfied with the plants provided at time of pickup we will either offer you an equal value alternative or provide a full refund. Your satisfaction as a customer of Wheatland Trees is important to us and while we always fill our orders with the highest quality of plants, we will always prioritize your experience as a customer.
If orders are not picked up within 10 days of payment confirmation a 20% of order administration fee is charged and all stock is returned thereby cancelling your order. If you know that you won’t be able to pickup your order within the 10 days timeline, please contact us in advance and we will do our best to work with you.
Currently, all online orders must be paid for a minimum of 48 hours prior to pickup. We accept credit, debit and cash onsite and you may come to pay in person; however, the 48 hour order preparation time will still apply for online orders paid in person.
Wheatland Trees and Nursey will never send you any links requesting money. All transactions occur after we send you the final invoice and are processed either directly through our in person payment system or via etransfer to email@example.com. We recommend for all online transactions always checking the domain of the email address, for example, all emails we send always have the domain @wheatlandtrees.ca
Why are some trees listed twice as both shrub and tree